Accidental Insurance  —$20

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A service policy that covers accidental damage on your Skadu for up to 1 year.

1. Easy To Claim
2. Hassle Free Replacement of Main Unit
3. Peace of Mind
4. Insurance covers liquid & accidental damage (ref: Policy)
5. Priority Support

Terms and Conditions Apply: 

SKADU CARE+ 

ACCIDENTAL DAMAGE AND LIQUID DAMAGE PROTECTION  (ADLD) 

1. The Plan 

This Accidental and Liquid Damage Protection Plan offered by Oaitu (Oaitu Pvt Ltd.) governs the support process for damages, as mentioned herein  to select brand new cleaning appliances and acesories by Hyper Lychee via its official channels and select e-commerce portals.

This plan is not valid for any products that are either refurbished or purchased by a  customer post a return from the first customer, even in unboxed condition 

2. Plan Term 

Benefit(s) under the Plan begins when your Device is activated as per the below  scenarios and will end on completion of one (01) year from the date of activation of the  Plan (“Plan Term”): 

2.1. In case of Online purchase of the Plan: Plan will have to be purchased along with  the Device and will be activated from the date of purchase of the plan. 

2.2. In case of Offline purchase: 

2.2.1 When Device and Skadu Care+ purchased together – Plan will be  activated the same day as that of Device purchase. 

2.2.2 Plan is purchased after the Device is purchased and/or activated: In this  case the Plan will be activated from the date of purchase of the Plan. However, the Plan  is to be purchased within the stipulated timelines as provided in Clause 3.1 below. 

3. Plan Eligibility 

3.1. This Plan can only be purchased along with the Device from Hyper Lychee Inc official channels and select e-commerce portals and within 3 (three) days of the original Device purchase date on other channels.

3.2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a  Damage Repair Service Request, the indemnification you provide about the  working condition of the Registered Device before the purchase of the Plan and  the Plan Confirmation are each part of your Plan

3.3. The benefits under the accidental and liquid damage protection Plan is additional  to the benefits provided by the manufacturer under Manufacturer’s Warranty 

4. Plan Details 

4.1. “Registered” Device 

The Device that was successfully registered under the Plan within the stipulated  time period as defined in clause 3.1 above is termed as “Registered Device” 

4.2. Customer 

The purchaser of the Registered Device whose name is mentioned on the original  invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean  any representative/employee of the company authorized to use the Registered 

Device. 

4.3. Benefits Value 

Maximum Benefits Value is equivalent to the invoice value of the Registered  Device at the time of submitting a Damage Repair Request for availing accidental  damage protection as eligible under this Plan. Limit is one (1) repair instance for  the Plan term of 1 (one) year for the registered device, subject to the maximum  eligible Benefits Value at the time of submitting a request. If the repair charges are  more than the Benefits Value, the Customer will have the option to bear the  differential price for obtaining the repair as determined by the Authorised Service  Centre (“ASC”) of Hyper Lychee Inc. There is a Processing Fee charged during a repair event under Accidental and Liquid Damage Protection Plan of USD $10

4.4. Beyond Economic Repairs (BER) 

If the repair cost of the Registered Device is more than the Benefits Value of the  Registered Device, then the repair request will be determined as Beyond Economic  Repairs (BER). In case of BER, Hyper Lychee Inc and its authorized service center will repair the  registered device. In case the registered device is not repairable, a Hyper Lychee Inc product  purchase coupon, equivalent to the consideration paid by the customer for  purchasing the product will be provided to the customer. 

4.5. Scope of Service under the Plan 

Provided the Registered Device is handed over to Hyper Lychee Inc or its authorized channels  in its entirety during the Damage Repair Request Process & that you have submitted  the documents as desired under the Plan

4.5.1. Inclusions 

4.5.1.1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device 

4.5.1.2. Fails to work because accidentally fluid has entered its internal  circuitry, sub-board or battery, resulting into stoppage  of the Registered Device 

4.5.2. Exclusions 

4.5.2.1. If the Plan has been purchased beyond the eligible purchase  window as defined in 3.1.  

4.5.2.2. Any damages to the Registered Device prior to the Plan activation 4.5.2.3. Any damages reported within 07 (seven) days of activation of the Plan 

4.5.2.4. Theft or loss of the device 

4.5.2.5. Any damage to the Registered Device: 

4.5.2.5.1. due to Intentional act or willful neglect 

4.5.2.5.2. under mysterious circumstances including lost or stolen 4.5.2.5.3. due to serial number that has been altered, defaced or  removed, or has been modified to alter its functionality or capability without the written permission of Hyper Lychee Inc 

4.5.2.5.4. due to any experiments or tests and/or alterations  resulting to any abnormal conditions of the Registered 

Device 

4.5.2.6. Damage caused by: 

4.5.2.6.1. a product/accessory that is not the Registered Device 

4.5.2.6.2. operating the Registered Device outside the permitted  or intended uses described by manufacturer 

4.5.2.6.3. service (including upgrades and expansions) performed  by anyone who is not an Authorized Service Centre 

(“ASC”) 

4.5.2.7. Damages to the device due to terrorist attack, war, fire, lightning,  earthquake, floods or an act of God  

4.5.2.8. Damaged device where the Serial no. cannot be identified.  Please note that the device should be registered on receipt at warranty.hyperlychee.com

4.5.2.9. Damage caused due to electricity surge or an electromagnetic pulse (EMP) 

4.5.2.10. Third-party products or their effects on or interactions with the  Registered Device.

4.5.2.11. Consequential loss of any kind or description including wear &  tear, manufacturing defects 

4.5.2.12. Cosmetic damage to the Registered Device including but not  limited to scratches, dents and broken plastic on ports, pealing of the silicone handle 

4.5.2.13. Loss or damage covered by supplier, dealer or Manufacturer’s  Warranty 

4.5.2.14. Registered Device that has been stolen 

5. Special Exclusions 

Oaitu & Hyper Lychee Inc shall not be liable in respect of loss or damage to Registered  Device relating to or caused due to the following: 

5.1. Loss or damage due to mechanical or electrical break down or derangement, unless  such loss is accidental damage, and which is not covered within the Manufacturer’s Warranty 

5.2. Penalties for delay or detention or in connection with guarantees of performance or  efficiency 

5.3. Oaitu & Hyper Lychee shall not be liable if: 

5.3.1.the user is found to be involved in any way in fraudulent or illegal activity  of any kind whatsoever related to this Plan or Registered Device and/or 5.3.2.Due to the inability of the Customer to submit either of the processing  documents or supporting documents required for processing the request within 7 days of information being requested by Oaitu. 

5.4. In any action, suit or other proceeding where the Oaitu or underwriting Oaitu(s)  alleges that by reason of the provisions of the exceptions or exclusions above, any  loss, destruction or damage is not included under this Plan, the burden of proving  that such loss, destruction or damage is included, shall be upon the Customer 

6. Worldwide Cover 

The Device is covered for damages occurring anywhere in the world. However, the  repair will be done only in Shenzen, China as per the process mentioned. 

7. Plan Activation Process 

Instant activation: You do not need to activate the Plan. Your Device is automatically  covered under the Plan from the Plan purchase date. 

8. Service Request Process 

In the event of damage to the Registered Device, you (Device) are required to: 8.1. Immediately (not later than 07 days from the time of the defect) inform Oaitu  through the Hyper Lychee support section warranty.hyperlychee.com Portal and any documentary evidence of 

the defect. 

8.2. You need to share the Serial no. detail of the Registered Device before raising  the request, failing which you will not be eligible to receive any benefits of the  Skadu Care+ and no claims shall be entertained against Hyper Lychee Inc & Oaitu 

8.3. Answer a few questions on the incident. The process is completely paperless, so,  no documents will be required. 

8.4. Please note, you will not handover the Registered Device for repairs at any service  centre, including at any Hyper Lychee Authorised Service Centre (ASC) until confirmed  by . It is expressly stated that Oaitu will not be held responsible for  fulfilling any such requests where the Registered Device is handed over to a service  centre by you before the approval from Oaitu; any liabilities arising out of such  requests before the in-principle approval of the Damage Repair Service Request  from Oaitu will be solely handled by you (Customer) at your (Customer’s) own expense 

9. Service Fulfillment Process 

9.1. Customers have the responsibility of raising the request on the warranty portal after which Oaitu Pvt Ltd & Hyper Lychee Inc will raise an internal ticket to process your request. The responsibility of shipping the device to the service centre and back is of the customers and any loss or damages arising in the process will be the customers liability.

10. Your Responsibilities 

To receive service or support under the Plan, you agree to comply with the following:

10.1. To keep the Serial no. details of your Registered Device secure and provide  the same at the time of raising any claim. If you fail you provide the Serial  no. details as and when asked by Oaitu & Hyper Lychee Inc, your claim shall not be processed and  under no circumstances shall Oaitu or Hyper Lychee Inc be liable for the claim rejection.

10.2. Provide a copy of your Registered Device’s original proof of purchase at the time  of raising a request

10.3. Provide information about the reasons and causes of the damage to the Registered  Device 

10.4. Provide identity proof if requested by Oaitu (at the time of raising a ‘Damage  Repair Request’) to verify the User of the device, on which Plan is activated

10.5.Respond to requests for information, including but not limited to the Registered  Device serial number, model,  any error messages displayed, actions taken before the Registered Device  experienced the damage and steps taken to avoid the damage 

10.6. Follow instructions Oaitu gives you, including but not limited to refraining from  sending Registered Device that is not subject to damage protection as per the Plan  and packing the Registered Device in accordance with shipping instructions as per  the Plan

11. Cancellation And Refund 

For plans bought on e-commerce platform’s, cancellation and refund will follow e commerce platform’s cancellation policy. For plans bought on other channels, no  cancellation is allowed. 

12. Limitation Of Liability 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,  Hyper Lychee Inc & Oaitu Pvt Ltd AND ITS EMPLOYEES AND AGENTS WILL UNDER NO  CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR  ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT  LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR  REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN  THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS,  REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM Oaitu’s  OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED  BY APPLICABLE LAW, THE LIMIT OF Hyper Lychee Inc, Oaitu AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT  OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE  DEPRECIATED VALUE OF THE REGISTERED DEVICE. Hyper Lychee Inc and Oaitu Pvt Ltd SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE  TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS  OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY  OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE  UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL  EXCLUDE OR LIMIT Oaitu’s LIABILITY FOR (I) DEATH OR PERSONAL  INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT  THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE  LIMITED, Oaitu’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO  REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE 

13. Transfer Of Plan 

13.1. The transfer of ownership of the Plan for the Registered Device from the device  to another party will render the Plan & its benefits null and void 

13.2. If the Registered Device is replaced under Manufacturer’s Warranty during the  Plan Term, then the replacement Device will be termed as Registered Device,  with the applicable Plan benefits for the remaining period of the Plan Term. 

13.3. It is the responsibility of the Customer to share the replaced Device Serial  no. and the replacement invoice issued by the ASC. 

14. General Terms 

14.1.Oaitu may subcontract or assign performance of its obligations to third parties  but shall not be relieved of its obligations to you in doing so 

14.2.Oaitu is not responsible for any failures or delays in performing under the Plan  that are due to events outside its reasonable control 

14.3.You are not required to perform preventative maintenance on the Registered  Device to receive service under the Plan 

14.4.The Device is covered for damages occurring anywhere in the world. However,  the repair will be done only in Shenzen, China as per the process mentioned. 

14.5.This Plan is not offered to persons who have not reached the age of majority. This  Plan may not be available in all states, and is not available where prohibited by law 14.6.In carrying out its obligations Oaitu may, at their discretion and solely for the  purposes of monitoring the quality of their response, record part or all of the calls  between you and them 

14.7.Oaitu have security measures, which should protect your data against  unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Oaitu regarding the processing of  data, and Oaitu will seek to comply with those instructions as reasonably  necessary for the performance of the service and support obligations under the  Plan. If you do not agree with the above or if you have questions regarding how  your data may be impacted by being processed in this way, contact or Service at  the support mediums provided such as hello@hyperlychee.com

14.8.You agree that any information or data disclosed to Oaitu under this Plan is not  confidential or proprietary to you. Furthermore, you agree that Oaitu may collect  and process data on your behalf when it provides service. This may include  transferring your data to affiliated companies or service providers in accordance  with the Customer Privacy Policy of Oaitu, details of which are available  on its website under  www.hyperlychee.com

14.9.The terms of the Plan, including the original sales receipt of the Registered Device  and the Plan Confirmation, prevail over any conflicting, additional, or other terms  of any purchase order or other document, and constitute your and Oaitu’s entire  understanding with respect to the Plan 

14.10. Oaitu is not obligated to renew this Plan. If either Oaitu does offer a renewal,  they will determine the price and terms 

14.11. There is no informal dispute settlement process available under this Plan. 14.12. In the event any section or portion of a section of these terms and conditions are  deemed invalid, void or unenforceable, that section or portion of a section shall be  severed from these terms and conditions, and the remaining terms and conditions  shall continue in full force and effect 

14.13. These terms and conditions shall be governed by and construed under the laws of  India 

14.14. These terms and conditions do not affect your statutory rights as a consumer 14.15. Oaitu reserves the right, at its discretion, to change or modify, the terms of this  Plan 

15. Support Contact Details: 

For Individual customers: 

15.1. Support Email ID: hello@hyperlychee.com

For Enterprise/B2B customers: 

15.3. Support Email ID: hello@hyperlychee.com