Skadu has an in-built rechargeable Lithium-ion battery.

The battery technology is optimized to give you fade-free scrubbing for up to 120 minutes on full charge. It has a 2600 mAH battery.

The scrubber rotation speed is 250 ~300 RPM (Dynamic).

There are two types of scrubbing pads:

- Tough scrubbing pads

- Scratch-free scrubbing pads for delicate surfaces

The scrubbing pads are 3 cm in diameter and the overall scrubbing surface generates more surface contact than using a regular scrubbing pad.

The scrubbing pads are completely chemical-free.

Skadu has an ergonomic design, it is the size of an electric beard trimmer.

Yes, Skadu is 100% waterproof!

Skadu is IPX7 submersible proof.

Our scrubbing pads have a combined surface pressure area of 21 cm^2, which is more than the average combined total pressure your fingers put onto a generic scrubbing pad. The small size of the scrubbing pads does not hamper the cleaning, but it does make it more ergonomic and easier on the hands!

Along with Skadu’s proprietary planetary torque distribution technology, the scrubbing effect is multi-folds fast and efficient.

We provide standard USB charging cables with Skadu that can be attached to an adapter that fits the size specifications of the cable

We will always keep making new attachments for Skadu!

Battery lasts for 700 full charge cycles.

First off, thank you for your support and for your confidence in our products!

We are very sorry to see that our payment system has rejected your payment. If the payment for an order fails for some reason here are some of the things you can try:

Try again

The failure of payment could occur most likely due to some temporary issue. So what you can do is just try again a little later, and perhaps use a different payment method.

Try using PayPal

For security reasons and for your safety, we do use high validation requirements for credit cards. If you can use PayPal as your payment method, we highly recommend you opt for that when placing the order. This should help with the security issues that could arise while making an international purchase. You do not need to log in or even have a PayPal account. Please keep in mind to enter the correct shipping address in PayPal before placing a new order.

Use same shipping / billing information

When placing your order, we recommend you make sure that the shipping and billing address matches your card or preferred payment method.

No P.O. boxes

As indicated in our Terms & Conditions, due to courier restrictions and risk of credit card fraud, we do not deliver to P.O. boxes.

Bank reservations

Note that your bank may have reserved the payable amount in your bank account in anticipation that the amount will be accepted by us. However, this amount will never be claimed. It will be released by your bank and returned to your account in case of failure in payment. If your records show that money has been debited from your account then please contact your bank to confirm this, and send us the relevant reference number, ID or code.

If there is a need for further investigation in the matter, we will ask you to provide us with the following additional information details:

- Did you access the Hyper Lychee website from a newsletter or external link? If yes, from where?

- Did you access the Hyper Lychee website using https://www.hyperlychee.com url from your browser? If yes, which browser and device?

- What is your order number, if available, for the failed order?

- Please provide us with a screenshot showing what is displayed on your screen.

- Please state which items were in your cart upon checkout.

These answers will be very helpful when tracking down the error. Thank you for your patience and understanding!

Your VAT number is created in the following manner:

- here are 9 digits in total; and the last digit is the check digit.

- The first digit is based on the type of purchase order, e.g.: 1-3 are customer orders, 5 are companies.

- For companies, it is either 'ES'+letter+8 digits or 'ES'+letter+7 digits+letters.

If your VAT number does not work on our checkout page and for further information, please visit VIES VAT number validation or http://www.vatcheck.eu/

We accept all major credit cards as well as PayPal. For more information on payment methods, visit our terms and conditions.

The only method of payment available at the moment is a one-time payment, with one credit card. We accept all major credit cards as well as PayPal. There is no need to log in if you are using PayPal or have a PayPal account.

When placing your order, you will receive an email from store@hyperlychee.com, titled "Order Confirmation" with an attachment of your invoice. We do not send physical copies of invoices with our shipments for privacy reasons.

At this moment, we do not offer any invoicing or instalment payment solution.

We do not offer cash on delivery as a payment method. All available payment methods will be displayed on the checkout page based on your location and country.

The currencies available for transactions are USD, GBP, SEK, EUR, depending on your country and region. Hyper Lychee cannot be responsible for any discrepancies in currency values or conversation rates.

All transactions are processed directly with secure encryption and strict banking standards, handled by our payment service provider, Stripe. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank, nor Hyper Lychee.

If you’re seeing duplicate charges on your account, it is likely we encountered an error during the first attempt to charge your account, therefore the other charges failed and will fall off in 3-5 days. Please don't hesitate to contact us if you have any questions at support@hyperlychee.com.

Hyper Lychee is required by law to collect sales tax on orders shipped to California, New York and Oregon. If you are shipping to any of these states, the appropriate charges will be included in the total. This is displayed on your final order confirmation. We do not charge Sales Tax in any state unless it's applicable.

Hyper Lychee does not accept Amazon Pay or Apple Pay.

Hyper Lychee is PCI compliant as we partnered with Shopify on processing online payments. Shopify meets all Level 1 PCI requirements. Shopify invested significant time and money to obtain their Level 1 PCI certification and their certification covers our online store and shopping cart.

Hyper Lychee does not accept Cashier's Checks or Money Orders.

All orders ship within 3-5 business days.

All our orders are shipped from our warehouses in Shenzhen. For orders outside of China, there will likely be a Customs Fee upon receiving the goods, depending on your location. For more information about Customs Fees please see here, or contact your local Customs Office.

What are your shipping costs?

- Our shipping cost depends on a number of factors, such as product value, weight and destination. Your final shipping price is presented at checkout.

- If you are placing an order outside China, you will not pay any tax to Hyper Lychee. Instead, you are subjected to pay local taxes and customs fees when your order arrives at customs in your country.

- This fee will be charged regardless of the price of your parcel and we cannot control these charges.

- This may cause a delay to your shipping if not paid straight away.

- Hyper Lychee cannot be responsible for any discrepancies in currency values or conversation rates.

In case you have any further questions, you can contact your local customs office or local shipping courier office.

Do you ship to F.P.O./A.P.O./P.O. boxes?

Due to courier restrictions and the risk of credit card fraud, we cannot deliver to F.P.O./A.P.O./P.O. boxes.

Can I use different shipping and billing info?

You can specify different shipping and billing information. If you use a credit card you may have to contact your bank / card provider as well as us to verify your request.

What are your shipping timings? How long will it take to receive my order?

- All orders are shipped from our China warehouse (Shenzhen) within 3-5 business days.

- You will receive a confirmation email, containing your order number and order details with tracking information (the name of the courier company and tracking number) which will tell you your actual shipping and delivery date.

- Please view the table below for estimated delivery time from when a package reaches the destination country.

Region (Duration)

Europe (2 - 4 days)

North America (1 - 5 days)

South America (3 - 5 days)

Asia (2 - 5 days)

Africa (4 - 6 days)

South Africa (2 - 3 days)

Note: Due to the existing global scenarios and restrictions, your orders may take a few extra days to deliver. Thank you for your consideration!

My order is lost, missing or has not arrived. What should I do?

- Don't worry. Many shipments are facing delays recently due to the global pandemic.

- Customs between Europe and North America have been heavily affected. The tracking information with your shipment and delivery details will most likely get updated soon, so please allow for a few extra days before contacting your local shipping courier.

- If you do contact them please make sure to have your tracking info at hand and try to remain calm. We understand the frustration and trouble this may cause and we will do whatever it takes to help out. Don’t worry, you will get your order! Sometimes it just takes a little longer.

- If contacting Hyper Lychee support please state the original order number and the tracking number.

Thank you for your patience and understanding!

I have received an incorrect item, what should I do now?

If an item received is incorrect, please contact us immediately, or within 14 days of arrival. Please state your order number and provide a picture of the shipping box and order contents. We will review the issue and correct the mistake as quickly as possible.

More information will be provided over email.

We apologize for the trouble and thank you for your understanding!

Can I change my delivery address?

Once the order is confirmed, we will have a very short window to change the delivery address. Please provide us with the following information for your new address as soon as possible:

- First and last name

- Street number and street name

- Floor, apartment number, stair case (if applicable)

- State (if applicable)

- City and zip code

- Phone number.

Once we receive an answer from our warehouse, we will send you an email with the updated information. Once you receive your tracking number, you can contact the local office (we will provide the details on a case to case basis) and ask for an update for your delivery address.

Can I change the delivery address once my order has been shipped?

If you want to change the delivery address and you did not yet receive your order confirmation or tracking information, then please send us a request.

Note: Once your order is confirmed, we are no longer able to change or update your delivery address. In this case we recommend you to cancel and place your order again. 

Can I add something or remove an item from my order once it has been confirmed?

Once an order is confirmed, it cannot be modified by removing or adding a new item. The easiest way to change an already confirmed order is to cancel the original order. This will allow you to place a new one for the items you wish to purchase.

More information: How can I cancel my order?

If I place several orders, is it possible for you to merge them?

Once your order is confirmed, we cannot modify it by :

- Removing an item

- Adding a new item

- Merging it to another

The easiest way is to cancel the original order, if your order has not been prepared already. This will allow you to place a new one for the items you wish to enjoy.

How can I cancel my order?

- To cancel an order please submit a cancel request as soon as possible.

- If your order has been submitted but not yet shipped, we will send a cancellation request to our warehouse. This request can only be processed if your order has not already been packed. If successful, you will receive confirmation of cancellation with further instructions.

- If you have already received your tracking information, then we will be unable to cancel your order. if this is the case then you have two options:

◦ Accept the parcel

◦ Follow our return instructions

Thank you for your understanding!

Can I purchase spare parts from you?

We sell spare parts directly on our webstore. Please visit www.hyperlychee.com/

If you need repair service please contact us hello@hyperlychee.com

Can I purchase a replacement battery from teenage engineering?

In order to change your battery you must send us the unit back. Please raise a service request to hello@hyperlychee.com. We do not sell the replacement battery separately. Skadu is sealed using ultrasonic welding to ensure IPX7 rating, which allows it to be waterproof.

Where can I find the closest official reseller/retailer/store/shop in my area?

Visit our store locator at https://hyperlychee.com/retailers

The 'search stores' feature will allow you to search either by city or retailer.

Where is my serial number for my product?

The serial number will be e-mailed to you. It's displayed in the format of SKHL-#####.

Can I register my unit on your website?

Yes, please visit this page to register your product and follow the given steps:

https://hyperlychee.com/register

• Click on the product you want to register

• Enter your valid e-mail address

• Click 'register email'

• Done!

Registering your product will ensure that you get all the latest updates for your units and will help support.

We thank you in advance for taking the time to register!

What is the Hyper Lychee return process?

We offer a 100 day money back guarantee for all items purchased directly on www.hyperlychee.com. We can only refund products purchased directly from our webstore. The 100 days are counted from the arrival of the item. the item has to be in as good as new condition for us to accept a full refund.

If you wish to return your product, please send us a request and will we provide with further instructions: Submit a Request

Note: If you purchased your products from a reseller, please contact them directly.

What is the Hyper Lychee return policy?

● Hyper Lychee offers a 100 day money back guarantee for all items sold directly through our webstore. The 100 days are counted from the arrival of the item. The item has to be in as good as new condition for us to accept a full refund.

● The customer covers all shipping charges.

● If an item is not functioning when delivered to you, Hyper Lychee covers the return shipping charges.

● You cannot return an item without contacting Hyper Lychee first and acquiring an RMA number.

● All goods must be returned in original packaging and packed well. If failing to comply, we are entitled to impose a fee or refuse to accept the return.

● A copy of the original invoice or receipt must be supplied with the item

● All refunds are transferred back to the original source of payment once we have received and inspected the returned items.

Note: If you have purchased your products from a reseller, please contact them directly.

Where can I buy replacement spare parts if I want to repair my Skadu on my own for DIY repairs?

Spares for Skadu are easily available through our website: https://www.hyperlychee.com/

If your unit is not out of warranty and you want to try to repair something yourself we encourage you NOT to go ahead and do so. Do note that when attempting DIY repairs, you are at your own risk and will void warranty.

How can I send my Skadu out for repairs?

If you need to repair your Skadu you can send us a service request here:

E-mail: service@hyperlychee.com

Please provide us with:

● Your full name

● Your full address

● A  detailed description of your issue and repair needed

● Your proof of purchase (in order to validate your date of purchase and warranty)

● Your unit serial number (it will be mentioned on your invoice Sr. No.)

● Proforma invoice for non-EU customers (we will provide you with a document to fill out, this is for customs clearance)

What is my warranty period? Can I get an extended warranty?

● Hyper Lychee products come with a 1 (one) year limited warranty for the original owner, starting from the date of the purchase. You can extend your basic warranty by an additional year by purchasing the extension at www.hyperlychee.com/

● You need to be able to prove the date of the original purchase with an invoice or a receipt if you require warranty service. Rechargeable batteries come with a 6 (six) month warranty from the date of original purchase.

For more detailed information, please view our Terms and Conditions.

What is not covered by warranty?

This warranty does not cover:

● Damage from physical abuse such as dropping the unit or impact from hard objects

● Physically damaged connectors

● Broken attachments or physical damage to the gear mechanism

● Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation, operation or failure to follow instructions according to the owner's manual for this product

● Any shipment of the product (claims must be presented to the carrier)

● Repair or attempted repair by anyone other than or approved by Hyper Lychee service provider

● Any unit which has been altered or on which the serial number has been defaced, modified or removed

● Normal wear and any periodic maintenance

● Damage due to inappropriate storage

● Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity

● Damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc)

● Damage due to connecting incorrect charging cable to the Skadu

● Damage due to liquid contamination (beyond 5 meters) and / or battery leakage

● Scrubbing consumables deteriorating due to wear and tear

● Damage resulting from any use other than that it was intended for

● Product purchased as ex-demo, refurbished stock or second hand

● Any aesthetic alterations due to normal usage or ageing

If you have purchased your unit through an unauthorised reseller, from e-commerce platforms such as eBay, Amazon, Reverb, there is a risk of receiving a used or defective product.

What do I do if I receive a damaged or defective product?

● If you have received a damaged or defective product purchased from our website, please lodge your complaint to us by email at hello@hyperlychee.com as soon as possible after you have discovered the defect with the subject line starting with "Warranty Claim".

● If you lodge the complaint within two months from discovering the defect, the complaint will always be considered as having been lodged in due time

● You cannot send an item for repair without contacting Hyper Lychee first

● Please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. We will email you further instructions on how to proceed. All products must be sent in original packaging and packed with care. If not, we reserve the right to impose a fee or refuse to accept the repair.

● If you bought your products from a reseller, you should lodge the complaint to the reseller.

I purchased my unit from a retailer, who do I contact?

If the unit is covered by warranty:

● In this situation, you are covered by your reseller warranty & repair terms and conditions. You can contact their customer support directly and they will assist you in getting your unit fixed or replaced.

If the unit is not covered by warranty:

● In the event your unit is not covered by warranty anymore, we will be happy to assist you in getting your unit serviced by one of our repair centres, at a cost.

● If you wish to do so, please submit your request to our support. We will get back to you with further instructions and will redirect you to the repair centre in charge of your region.

For further information, please visit our Terms and Conditions page.

Please address your request to our Public Relations and Press Manager:

M/s Fatema Ghasia

fatema@hyperlychee.com

 Do not hesitate to visit our press section.

I want to become an official retailer, who can I contact?

Thank you for your interest in our products!

Please contact our b2b sales team using the e-mail address and details given below:

E-mail: hello@hyperlychee.com

Subject Line: Business Request

We will be happy to review your request and will get back to you as soon as we can.